As I make the rounds conducting hotel sales training, I am afforded the opportunity to peek into how hotel group and event salespeople are using a wide variety of what…
Tag: Customer
Why Customer Relationship Management Systems Will Become Obsolete Within 10 Years
Most executives will tell you that customer relationship management (CRM) systems are essential technology. Many will tell you they are the key mechanism for gaining a deeper understanding of customers,…
Turning Customer Data Into Actionable Commercial Insights
getty Converting Customer Engagement Data Into Seller Insights That Inform Decisions, Actions, And Conversations At The “Moments That Matter” Digitally enabled customers are putting a premium on speed, agility, and…
Thought Industries Announces 2021 Business Results, Highlighting Increased Adoption of Customer Learning
BOSTON, Feb. 9, 2022 /PRNewswire/ — Thought Industries, the world’s #1 platform for customer education, today announced the completion of a successful fourth quarter of 2021, capping off a year…
Efficient Returns Management System Plays a Critical Role in Maintaining Customer Satisfaction
We all know that a positive customer experience (CX) is crucial for gaining loyalty, maximizing profits, and growing visibility. From the first interaction between a customer and your business to…
AI software from Uniphore, Sybill and Zoom detects customer emotions
Virtual sales meetings have made it tougher than ever for salespeople to read the room. So, some well funded tech providers are stepping in with a bold sales pitch of…